Help

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Welcome to the Help page. Below you'll find answers to common questions about the CGN website.

If you need assistance, please email us at [email protected], or call 612-436-9177.

INDEX OF HELP TOPICS

Here is a PDF of our Quick Start User Guide"

ACCOUNT

  1. How do I change my password?
  2. I forgot my password. How do I get a new one?
  3. How do I edit my account?
  4. How do I edit my profile?
  5. How do I get back to my Dashboard?
  6. How do I logout?
  7. Who is the Account Manager for my co-op/organization?

GENERAL

  1. How can I find my co-op?
  2. Where are the Toolboxes? Livable Wage Model? Co-op Discussion Course?

FOR CGN ACCOUNT MANAGERS

  1. How do I add staff and board?
  2. How do I remove staff and board?

DISCUSSION GROUPS

  1. How do I join a discussion group?
  2. How to leave a Discussion Space?
  3. How to comment on an existing discussion?
  4. How do I start a discussion?
  5. How do I delete a discussion?
  6. How do I leave a group?
  7. How do I add members to my group?
  8. Can I terminate a member in the discussion who is not using good group etiquette?
  9. How do I change my group notifications?

ANSWERS

ACCOUNT

    1. How do I change my password?

  • Login to your account.
  • Click on your name in the black box in the top right corner of the website.
  • Click on Edit Account.
  • Enter your current password then enter your new password in the field below.
  • Confirm your new password and then click Save at the bottom.

    1. I forgot my password. How do I get a new one?

  • Click on the Login Page
  • Then click on the link Request a New Password
  • Enter your username or email address and click on Email New Password
  • Then follow the instructions in the email to set a new password

    1. How do I edit my account?

  • Login to your account.
  • Click on your name in the black box in the top right corner of the website.
  • Click on Edit Account.

    1. How do I edit my profile?

  • Login to your account.
  • Click on your name in the black box in the top right corner of the website.
  • Click on Edit Account.

    1. How do I get back to my Dashboard?

  • Login to your account.
  • Click on your name in the black box in the top right corner of the website.
  • Click on Dashboard.

    1. How do I logout?

  • Click on your name in the black box in the top right corner of the website.
  • Click on Logout.

    1. Who is the Account Manager for my co-op/organization?

  • Navigate to your Co-op (You can do this in several ways, one way is to go to the Directory page and locate your co-op).
  • Click on the Member button at the top right.
  • Click on the Administrators tab to see your co-op's administrators.

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  1. What happens when I leave the co-op/organization but still want to be on the site?

  2. Your CGN Account Manager will remove you from the co-op/organization and then will notify CGN. If your old email was provided by your co-op or organization, you will have to create a new account with a new email address. With your new account you can see the public side of the site, view jobs, purchase resources and participate in the Public discussion group. You will not be able to join member-only discussion groups or see documents in the library.

    For step-by-step instructions on basic account questions, see the attached PDF, Quick Start.

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GENERAL

  1. How can I find my co-op?

  • Click on Directory on the main menu.
  • Locate your coop in the list below by State and City.
  • You can also search for your coop by name.

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  1. Where are the Toolboxes? Livable Wage Model? Co-op Discussion Course?

Go to the Library and look to the right menu. All of the above can be found under "Resources for Purchase." You can also go to Marketplace and purchase them there as well.

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FOR CGN ACCOUNT MANAGERS

  1. How do I add staff and board?

  1. How do I remove staff and board?

  • Go to your Co-op or Discussion Space.
  • Click on the Members button at the top right.
  • Locate the member under the Members tab or the Administrators tab.
  • Click on the name of the member and a options menu will pop-up.
  • Click on Remove from Space.

DISCUSSION GROUPS

  1. How do I join a Discussion group?

  • From the Discuss page: Click on Discuss in the top menu and then click on the name of a Discussion Section that you want to join.
  • Click the Subscribe to Space link on the right sidebar. Click join and then you need to wait until the Space administrator approves your request to join.

  1. How to leave a Discussion Space?

  • Go to the Discussion Space page that you want to leave.
  • Click on the Unsubscribe from Space link on the right sidebar.
  • Click Remove.

  1. How to comment on an existing discussion?

You can join a discussion in several ways:

  1. From the Discuss page: Click on Discuss in the top menu and then click on the name of a Discussion Section that you want to join a discussion in.
  • If you are already a member then you can join a discussion by doing one of the following:
  • Looking at the Recent Activity box and clicking on the title of a discussion you want to join. Then in the box labeled New Reply you can enter in a comment and click on Submit Reply.
  • Click on the Public Discussions or Private Discussions link on the sidebar to find a discussion to join. Look in the Topics box and click on the title of a discussion you want to join. Then in the box labeled New Reply you can enter in a comment and click on Submit Reply.

  1. If you are not yet a member then, then click Subscribe to Space link on the right sidebar. Click join and then you need to wait until the Space administrator approves your request to join.
  • From your Dashboard:
  • You can see the Discussion Spaces that you are a member of in the right Sidebar under My Spaces. Click on one the Space you want to join a discussion in and then join a discussion in one of the ways as listed above.
  • Look in the Recent Activity box on your Dashboard and click on any title of a discussion you want to join.

  1. From Email:
  • By default, once you have joined a Space, you will receive an email with current discussions taking place in the Space. In order to comment on a discussion, simply reply to that email inside your email software.
  • If you want to change your discussion notification settings that control which discussion space emails you receive, simply go to your dashboard and click on the gear icon and select notification settings. Once inside the Notification Settings page, you can click on messages and specify your notification preferences.

  1. How do I start a discussion?

First, you must be subscribed to the space you want to start a discussion in. Once subscribed, you can start a discussion in 2 ways: On the sidebar of the Discussion Space home page and by email.

  1. On the Discussion Space page sidebar you have 3 options to start a discussion:
  • Start a Discussion by Email
  • Create a Discussion in Public Discussions:
  • Create a Discussion in Private Discussions:
  1. You can also start a discussion by email.
  • If this is the first time starting a discussion by email in a particular discussion space, then go to the space home page and click on the link "Start a Discussion by Email" in the sidebar. Then follow the instructions on the next page.
  • Once you have started a discussion once, you will have an email with the unique email address for the space. Anytime you wish to start a new discussion, simply create a new email and use that unique email address for the space you want to create the discussion inside. The subject line of the email will be automatically turned into the discussion topic name.

  1. How do I delete a discussion?
  • The space administrator is the only person who can remove the discussion.

  1. How do I leave a Discussion Space?
  • Go to the Discussion Space page that you want to leave.
  • Click on the Unsubscribe from Space link on the right sidebar.
  • Click Remove.

  1. How do I add members, staff or board members to my coop or discussion space?
  • Only Space Administrators can add people to a Space.
  • From the Discussion Space home page, click on the Members button in the top right of the page.
  • Then on the right sidebar under Add Existing User, insert the users name into the form field. *Note that you can only add people who are already members of the CGN website into the space.
  • If they are not yet members of CGN, they can learn more about becoming a member here: http://cg7oa2-int2.dripdrophost.net/about-us

  1. Can I terminate a member in the discussion who is not using good space etiquette?
  • If you are the space leader/administrator, you can remove a member of the space by going to your space home page and clicking on the gear icon at the top right of yoru discussion space. Then click on administer Members
  • Within the list of members find the member you want to remove, click on the member and select Remove from Space.
  • If you are not the group leader, you must contact the leader to request that another member leave the group.

  • How do I find my group leader?

  • Go to your group. On the right, select "View members" and look for the person with "admin" listed. Click on his or her name and then click on "Send Message" button. You can then write a private message to this person.

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    1. How do I change my group notifications?
    • Go to your dashboard by clicking on the Black Box with Your Name at the top right corner of the website and clicking on Dashboard.
    • Then click on the Gear Icon and and click Notification Settings.
    • Once inside the Notification Settingspage, you can click on messages and specify your notification preferences.