General Manager

Position Type: General Manager
Apply By: November 9, 2017
Posted: October 9, 2017 - 4:37 pm EDT
Organization Type: Co-op Retail
Organization: East End Food Co-op
Organization Location: Pittsburgh, Pennsylvania
Organization Website: East End Food Co-op
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To lead our cooperative so that it achieves the Ends policies as determined by the Board of Directors within the structure of Policy Governance.



  • Follow the Core Values as defined by EEFC's Core Value statement.
  • Provide exemplary customer service to both customers and staff.
  • Accurately communicate what the Co-op is and the process for becoming a member.
  • Familiarity with store layout, products, and services.
  • Familiarity and understanding of emergency procedures.
  • Stay up to date with current storewide and departmental communications, policies, notices, and logs.
  • Abide by Co-op policies as delineated in the Employee Handbook.
  • Willingness and ability to learn to meet the changing needs and requirements of the job.


  • Train, supervise, and evaluate employees following established policy. 
  • Hire qualified applicants following established hiring policies.                                                     
  • Work with HR Manager to ensure that all grievance procedures and disciplinary actions are properly handled and documented following established policy up to and including termination.
  • Maintain confidentiality.                              
  • Lead the creation of the annual business plan and budget.  Monitor deviations from budget, take action as needed.               
  • Develop future initiatives and provide analytical expertise as appropriate.  Participate in goal setting and development of strategies.                        
  • Develop and motivate employees.  Model a superior and professional work ethic by following/upholding policies consistently as outlined in the Employee Handbook and the Manager's Code of Conduct.
  • Develop and maintain performance guidelines and standards while creating an environment of accountability. 
  • Ability to prioritize, manage time appropriately, and be flexible with changing needs.
  • Properly document incident reports, emergencies, discrepancies, irregularities, and other issues as needed.


  • Policy Governance
  • Based on the calendar schedule, provide quality, on-time Ends and B policy reports to the Board.
  • Provide any other documentation to adequately ensure and supplement reports.
  • Provide informal information to the Board to help with governance and decision making.
  • At GM discretion, provide timely and accurate communications to the Board regarding significant issues.
  • Perform other tasks as defined or needed within the limitations of Policy Governance.



Required Skills and Qualifications:         

  • At least 15 years’ work experience.  Experience should include managing a retail food store.
  • Bottom-line accountability for a business with minimum annual sales volume of $10+ million.
  • Proven ability to develop and implement a strategic vision.
  • Personal and professional values that align with co-operative principles.
  • Demonstrated ability to follow through on commitments.
  • Able to produce quality work within the established deadlines.
  • Ability to multitask and keep track of multiple projects at once.
  • Flexible schedule with the ability to work some evenings and weekends on-site as needed.
  • Strong project oversight and management skills.
  • Proven ability developing organizational systems and processes.
  • Positive attitude with the ability to develop exceptional working relationships with others.
  • Demonstrated ability to work independently as well as within a team.
  • Skill in using computers, including spreadsheets, databases and networking tools.           
  • Excellent verbal and written communications skills.
  • Ability to present information clearly before an audience, and demonstrated experience with tailoring appropriate information for specific audiences.
  • Ability to read financial statements and clear understanding of margin, pricing, and labor costs.
  • Understanding of financial statements: what purpose they serve, how they relate to each other, and how they are different.
  • Operating, capital and cash budgeting experience
  • Open to receiving constructive criticism and ability to listen and accept feedback.
  • Track record of holding self and others to high levels of integrity.


Desired Skills and Qualifications:

  • Executive-level experience in retail natural foods management or retail food co-op management.
  • Knowledge of organic and commercial growing practices and organic certification regulations.
  • Experience managing a major remodel or expansion project.
  • Experience communicating with and reporting to a board of directors.
  • Demonstrated creativity and innovation in business.
  • An understanding of the "local food" movement.
  • Demonstrated ability to interpret financial statements to lay people.
  • Ability to network and cultivate partnerships with community groups.