Human Resources Director

Position Type: Management Team
Apply By: August 29, 2018
Posted: August 3, 2018 - 9:58 am EDT
Organization Type: Co-op Retail
Organization: Willy Street Co-op
Organization Location: Madison, WI
Organization Website: Willy Street Co-op Employment Page
Contact Name:
Contact Email:
Contact Phone:
Welcome to the Willy Street Co-op!  As a community-owned cooperative with 3 retail locations, we’ve served the Madison area since the 1970’s.  We’re mission-driven. We truly do believe in being economically and environmentally sustainable, providing fairly priced goods and services while also supporting local and organic suppliers, and being an employer of choice in Madison.
We’re currently looking for our next Director of Human Resources.  This is a salaried full-time position.  Salary minimum of $66,000 annual (12 months) depending on qualifications.
Required Experience:
  • 7+ years of Human Resource experience
  • 2 -3 years of management experience
  • Knowledge of federal and state employment and benefit laws, including: FMLA, FLSA, ADA, COBRA, HIPAA, FSA, ERISA, 401(k) administration, harassment and discrimination laws
  • Thorough knowledge of Excel or Google Sheets, including ability to create complex spreadsheets
  • Experience with developing and communicating strategic directions for organization
Preferred Experience:
  • Basic understanding of the cooperative movement and principles
  • Human Resource in a retail environment

We offer an exceptional benefits package including health and dental insurance with no deductible, paid vacation and sick time, 401(k) retirement plan, profit sharing, 20% employee discount and more.  EOE/Affirmative Action Employer

Please apply by 8/29/18 to be considered.

Job Title:  HR Director
Reports to:  General Manager
Direct Reports:    

  Salaried, exempt. 

Purpose:  To manage the recruitment and ongoing development of a superior workforce. To assist with, advise and oversee the implementation of people-related services, policies, and programs.

Work Environment:  Office setting with enclosed offices, cubicles and some meeting spaces.  Moderate temperatures with noise including but not limited to computers, paging, phones, human voices, file cabinets, printers and occasional key card beep from exterior doors.
Essential Duties and Responsibilities:
1. Customer Service
Customer service is WSGC's primary focus in providing food, goods, and services to its customers. It is the goal of the staff     that all customers are treated in a respectful and courteous manner, paying close attention to their individual needs. This personal care and attention should be directed to all customers to ensure that shopping at the WSGC is as comfortable and satisfying an experience as possible.
  • Greet and offer assistance to customers.
  • Treat people fairly, consistently and with respect.
  • Know product locations in order to assist customers in finding what they need throughout the store.
  • Answer customer questions, or accompany customers to other staff as necessary to answer questions.
2. Employee Recruitment and Hiring
  • Oversee Personnel Coordinator in employee recruitment, screening, interviewing and reference checking ensuring all applicable laws are followed. Assist as needed.
  • Track diversity of applicants and hires. Implement effective measures to increase diversity
  • Oversee orientation of all new hires to co-op purpose and values, customer service expectations, and general operating procedures
  • Maintain and file reports on EEOC data
  • Facilitate planning by management team to meet future labor needs.
3. Personnel Policies
  • Develop and propose equitable, legal, cost effective personnel policies to management as needed.  
  • Stay aware of changes in employment laws and court cases, and ensure policies are up to date.
  • Monitor application of policies for uniformity and fairness throughout all departments.
  • Issue and update personnel policy manuals for staff.
  • Interpret Co-op policies and procedures for management and staff needing assistance
  • Ensure compliance with equal opportunity laws in recruiting, hiring, training, compensation and layoffs.
  • Create, update and maintain job descriptions and pay ranges
  • Work with department heads to follow appropriate disciplinary action as defined in the Personnel Manual.
  • Assure fair and legal terminations
  • Oversee the grievance procedure as defined in the Personnel Manual.
  • Mediate conflicts between co-workers as requested
  • Conduct harassment and impairment investigations
  • Represent the Co-op in all personnel-related hearings and appeals
  • Maintain legal workplace posters
4. Staff Development
  • Monitor and work to adjust Co-op culture to best meet the needs of the business
  • Provide coaching to management and staff as needed to maintain a positive work culture
  • Oversee staff survey are performed, analyze results and provide recommendations for action
  • Ensure exit interviews are conducted and review results with managers
  • Ensure HR participation in OBM weekly store and departmental huddles; supporting action steps as needed
  • Oversee organizational and leadership development by creating or ensuring trainings for management on laws, personnel topics and leadership development as needed
  • Participate on the Employee and Advisory Councils
  • Administer the evaluation program
  • Track timing of performance reviews for staff, and remind managers of due dates.
  • Revise evaluation instruments to keep them relevant and useful.
  • Ensure timely and accurate evaluation records for personnel files.
  • With Management Team, design management succession plans and development plans for prospective managers and other staff.
  • Ensure professional development requests are fulfilled in a timely way, according to the budget
5. Benefits Administration
  • Maintain personnel files for staff and ensure confidentiality of files.
  • Negotiate with benefit providers and brokers, and approve final benefits programs, with support and involvement of Benefits Administrator
  • Oversee Benefits Administrator in timely, accurate and legally compliant administration of payroll and benefits programs, including 401(k), health, dental, and FSA benefit plans, employee discounts, workers compensation, COBRA, FMLA leave, and WSCG pay advance and loan program. 
  • Ensure benefit accounts are reconciled on a quarterly basis.
  • Ensure accurate benefit levels are maintained and audited
  • Participate on the Investment Committee
  • Attend UC hearings
6. Management
  • Create agenda for monthly Human Resource department meetings
  • Write Board monitoring reports as requested
  • Hire, train, supervise, schedule and evaluate all HR department staff
  • Maintain employee confidentiality as required by law
  • Work with management team to develop labor budgets.
  • Write newsletter articles as requested
  • Participate in committees as requested
  • Set a positive example for co-workers.
  • Participate in peer evaluations of other management team members.
  • Answer phones as necessary.
  • Take on other tasks as assigned by the General Manager.
Required Qualifications:
  • Knowledge of federal and state employment and benefit laws, including: FMLA, FLSA, ADA, COBRA, HIPAA, FSA, ERISA, 401(k) administration, harassment and discrimination laws
  • 7+ years of HR service, including experience with on-boarding, performance management and employee engagement
  • 2 -3 years of management experience 
  • Experience managing professional staff 
  • Project management experience
  • Experience with developing and communicating strategic directions for organization
  • Ability to develop and maintain favorable relations with staff and customers
  • Excellent communication skills
  • Strong public speaking and meeting facilitation skills
  • Ability to handle multiple demands
  • Ability to handle stressful situations in a calm, effective manner
  • Thorough knowledge of Excel, including ability to create complex spreadsheets
  • Detail oriented
  • Complete adherence to confidentiality
  • Excellent sense of organization and follow through on commitments
Preferred Qualifications:
  • Basic understanding of the cooperative movement and principles.
  • Human Resource in a retail environment 
Essential Physical Demands: 
Required frequently: 
  • Standing, walking, bending, sitting and reaching.
  • Using hand or fingers to handle or feel.
  • Specific vision ability: close vision, peripheral vision, color vision, depth perception and adjust to focus.
  • Ability to lift 40 lbs.

The job duties, elements, responsibilities, skills, functions, experience. Educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform.  The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.