Merchandising Coordinator

Position Type: Other Staff
Apply By: March 25, 2019
Posted: March 9, 2019 - 1:15 pm EST
Organization Type: Co-op Retail
Organization: Menomonie Market Food Co-op
Organization Location: Menomonie
Organization Website: Menomonie Market Food Co-op
Contact Name: Astrid Hayden
Contact Email: [email protected]
Contact Phone: 715-231-3663 ext. 216

Job summary:

The Merchandising Coordinator(s) will select, price, and promote products to meet objectives for sales, margin, and inventory turns, and our Ends Statement, which is to be central to a thriving, healthy community.

ESSENTIAL DUTIES AND RESPONSIBILITES:

 I. CUSTOMER SERVICE

  1. Provide excellent customer service to our shoppers, making customers’ needs the priority whenever on the sales floor or answering the phone.
  2. Share information with our shoppers about MMFC happenings, educational opportunities, and the benefits of co-op ownership.
  3. Provide excellent internal customer service to all staff members, maintaining an attitude of goodwill toward oneself and others.
  4. Help to create a work environment that is cooperative, fun, productive, and safe, and that focuses on solutions instead of problems.
  5. Work to resolve any customer complaints or issues with appropriate department manager and any internal conflicts directly.

 

II.   LEADERSHIP

  1. Model supportive and participatory leadership; promote team building within the staff.
  2. Treat people with consistency and fairness, in a style appropriate to a cooperative work environment.
  3. Act as a model to all store employees by following all policies and procedures and upholding the Ends, vision, and values of the organization.
  1. Ensure that communications are clear, direct, and respectful.
  2. Ensure the integrity of MMFC’s Ends Statement in decision-making and interactions with others.
  3. Use correct channels to respectfully resolve interpersonal conflicts.

 

III.  PURCHASING

  1. Place orders to minimize out-of-stocks and overstocks and maximize sales and turnover.
  2. Evaluate performance of products and discontinue slow sellers with approval of Merchandising Manager.
  3. Adhere to co-op product policies when purchasing product.
  4. Suggest new or alternative sources of supply to Merchandising Manager.
  5. Work with scanning staff and Merchandising Manager to ensure accurate, up-to-date pricing in Catapult.
  6. Obtain credit from suppliers where applicable and coordinate returns; see that unsalable items are properly disposed of.
  7. Participate in NCG promotional programs, as assigned.

 IV. DEPARTMENT SUPPORT

  1. Receive and stock product deliveries following store procedures.
  2. Maintain attractive, fully stocked, rotated, and faced sections and displays.
  3. Ensure accurate, uniform, up-to-date department signs as needed.
  4. Participate in product merchandising that follows promotional and merchandising calendars.
  5. Assist with department resets, as needed.
  6. Provide product information to customers, staff, and newsletter. 
  7. Offer samples and suggestions for purchase and use of products, as appropriate.
  8. Visit other stores for price comparisons, product and merchandising ideas as assigned.
  9. Attend trade shows, conferences, and workshops as assigned.

 V. DEPARTMENT MAINTENANCE

  1. Ensure that department areas are in clean, safe, orderly condition, meeting health department standards.
  2. Attend department meetings and storewide meetings.
  3. Participate in inventory counts.
  4. Maintain department equipment in working order, and follow established procedures for handling breakdowns.  Advise Merchandising Manager or Facilities Coordinator of equipment problems or needs.
  5. Participate in setting performance goals for department.
  6. Perform other tasks assigned by Merchandising Manager.

QUALIFICATIONS:

  • Experience in buying and merchandising preferred
  • Knowledge or natural foods and/or wellness products
  • Fluency in basic financial concepts; ability to calculate pricing and margin
  • Computer literacy, including proficiency with Microsoft Excel
  • Ability to stand for long periods
  • Ability to work in cold conditions
  • Ability to handle multiple demands
  • Demonstrated ability to follow through on commitments
  • Ability to project an outgoing, friendly personality
  • Attention to detail and accuracy
  • Ability to communicate respectfully, clearly, completely
  • Willingness to work evenings and weekends
  • Ability to safely lift 50 pounds
  • Regular, predictable attendance
  • Willingness and ability to learn and grow to meet the changing requirements of the job
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